At Sanlam Corporate, we are committed to providing you with efficient and reliable service. As part of our continuous journey to improve client experience, we have identified that queries and claims can be processed faster when all required information is provided upfront. Incomplete details or missing documents will delay the processing of your request.
To help us assist you faster, please ensure that the following information is included when sending us a request or claim:
- Sanlam scheme code or employer code
- Member details i.e. : full name, surname, and date of birth and;
- ID Number.
Providing this information enables us to identify the member with ease and process your queries efficiently.
For all future correspondence, please ensure that the identifying information is included in your email when sending us queries or claims.
If you have any questions or need assistance, please contact your dedicated Client Relations Manager.