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As a supporting intermediary, you would be aware of our journey over the last few years to introduce an integrated digital platform, with the aim to simplify retirement fund administration and improve member retirement outcomes. 

Now, more than ever, it has become clear that retirement fund members need to remain financially resilient during tough times and that this can only be achieved through information, education and transparency.

Lockdown measures to contain the spread of Covid-19, have highlighted the fact that our vision to empower members through direct communication is sound.  Furthermore, it has accelerated our efforts to deliver more digital functionalities to our clients.

In line with this, we are launching the process of distributing Sanlam Umbrella Fund members’ benefit statements to members directly via digital means. We believe that not only will this process relieve consultants and employers of the burden of distributing statements to members, but it will drive members to take note of their retirement savings position and take the appropriate action.

Our Client Relations Managers will be contacting participating employers in due course to discuss the roll-out of this functionality.  As part of the process, we need to ensure that members’ personal contact details are on record with the administrator.  We are requesting intermediaries to support their clients in the roll-out of this initiative.