Use the right contact for the right service
CLIENT CARE
WhatsApp 086 122 3646
Phone 086 122 3646
- Following up on claims
- Obtaining benefit statements
- Requesting fund values
- Obtaining tax certificates
- Assistance with accessing the member and client portals (e.g. registration, navigation, password resets, etc.)
DOCUMENTS PROCESSING
• Submitting claim documents (withdrawals, retirements, disability, death claims etc.)
- Submitting outstanding/additional information required to process claims
OTHER IMPORTANT CONTACTS
Divorce Orders
Maintenance Orders
MaintenanceOrders.SCCore@sanlam.co.za
Individual Member Switch
SEBMemberSwitches@sanlam.co.za
If in doubt, phone client care on 086 122 3646 to get the right contact for the right service.